Processing Time: Orders are usually processed within 2–4 business days after payment is confirmed.
Domestic Shipping (U.S.): Standard delivery takes 5–10 business days. Expedited options are available at checkout.
Tracking: Once your order ships, you’ll receive a tracking number via email.

✨ We carefully package every item, making sure Kuro & Shiro arrive safely to their new home.

Eligibility: Returns or exchanges are accepted within 14days of delivery. Items must be unused, in their original packaging, and in resellable condition.Items must be unused, with all original tags and labels attached, and in their original packaging. Products with damaged or missing tags/labels cannot be returned.
Non-Returnable Items: Personalized/custom items, digital downloads, and clearance products cannot be returned.
Damaged or Incorrect Items: If your order arrives damaged or incorrect, please contact us within 7 days with photos—we’ll make it right.
Return Shipping: Customers are responsible for return shipping costs unless the product is defective or the wrong item was sent.

💌 To start a return, please email us at bostoneaseon@gmail.com with your order number, reason for return, and any supporting photos.